Terms and Conditions

These Terms and Conditions govern your use of www.alpineresearchlabs.co.uk (“the Website”) and the purchase of any products from Alpine Research Labs, operated by Supplementheroes Ltd, 5 Brayford Square London E1 0SG, United Kingdom.

By accessing the Website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be 18 years of age or older to access the Website or purchase any products.

2. Intended Use of Products

All products supplied by Alpine Research Labs are:

  • For laboratory, analytical and in-vitro research use only

  • Not for human or veterinary consumption

  • Not for diagnostic, therapeutic, cosmetic or medicinal purposes

  • Not suitable for any form of in-vivo experimentation


Products are synthetic, non-pathogenic, non-toxic research reagents.
They contain no biological or cell-culture derivatives (e.g., serum, albumin).

Any use of products outside a controlled research environment is strictly prohibited.

3. Acceptance of Terms

By using this Website, you accept these Terms in full.
If you do not agree, you must discontinue use immediately.

Supplementheroes Ltd may update these Terms at any time. The latest version will always be available on this page.

4. Website Use

You may view, download, and print Website content for personal, non-commercial use only.
You must not:

  • Copy, modify, distribute, or publish Website content without written consent
  • Misuse the Website, upload harmful material, or breach applicable laws
  • Attempt to obtain products for any prohibited use

All intellectual property rights for content on the Website are owned by Supplementheroes Ltd.

5. Information Disclaimer

All Website content is provided for general information only and must not be interpreted as:

  • Medical advice
  • Research guidance
  • Dosing, reconstitution, or handling instructions
  • Any form of recommendation of use

The Website may contain typographical errors or outdated information.
We may amend content at any time without notice.

6. Ordering & Payment

Prices are listed in GBP and may change without notice.

Payment must be received in full before an order is accepted.
We reserve the right to decline or cancel orders at our discretion, including where:

  • Intended use appears inconsistent with research-only restrictions
  • Customer provides insufficient information
  • Compliance concerns arise

7. Dispatch & Delivery

Orders are usually dispatched next working day.

Delivery timeframes are estimates only.
We cannot guarantee specific delivery dates unless a guaranteed service is chosen at checkout.

We are not liable for delays caused by postal or courier services.

If a parcel is declared lost by the courier, refunds or replacements will be issued once the investigation is complete (typically within 15 working days).

8. Returns & Refunds

Due to the nature of research reagents:

  • Returns are only accepted for defective products
  • Items must be returned before a refund or replacement is issued
  • Products still in transit cannot be resent
  • Refunds requested before dispatch will be processed promptly

Full details are available on our Delivery & Returns page.

9. User Conduct & Restrictions

You must not:

  • Use the Website for unlawful or harmful purposes
  • Request advice relating to human use, dosing, reconstitution, or application
  • Misrepresent your intended research use
  • Attempt to purchase products for any prohibited activity

Any communication suggesting misuse will result in account suspension and cancellation of orders.

10. Customer Responsibility

By purchasing products, you confirm that you:

  • Are a trained and qualified individual or acting on behalf of a research entity
  • Understand the risks associated with handling laboratory reagents
  • Are familiar with relevant health, safety, and regulatory requirements
  • Have independently evaluated the suitability of the product for your research purposes

11. Indemnification

You agree to indemnify and hold harmless Supplementheroes Ltd from any claims, losses, liabilities, or damages arising from:

  • Misuse of products
  • Breach of these Terms
  • Violation of applicable laws
  • Misrepresentation of intended use

12. External Links

The Website may contain links to third-party websites.
We are not responsible for their content, accuracy, or security.
Use of external sites is at your own risk.

13. Website Availability

We aim to keep the Website available at all times but may suspend access for maintenance or operational reasons.
We are not liable for interruptions or downtime.

14. Limitation of Liability

To the fullest extent permitted by UK law:

  • We provide the Website and products “as is” and “as available”
  • We do not guarantee accuracy, completeness, or uninterrupted access
  • Our liability for any claim is limited to the value of the order in question
  • We are not liable for any indirect, incidental, or consequential losses

Your sole remedy for dissatisfaction with the Website is to discontinue use.

15. Legal Compliance

You are responsible for complying with all laws and regulations applicable in your jurisdiction when purchasing, storing, or using our products.

16. Termination

We may suspend or terminate your account at any time if:

  • You breach these Terms
  • You indicate intended misuse
  • Your activity raises compliance concerns

17. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of English courts.

18. Company Information

Legal Name: Supplementheroes Ltd
Address: 5 Brayford Square London E1 0SG, United Kingdom
Website: www.alpineresearchlabs.co.uk
Email: info@alpineresearchlabs.co.uk